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By Iyad Tabello
What is Intelligent Automation?
It is a suite of next-gen solutions, including artificial intelligence (AI), business process automation, and hyper-automation powered by analytics, machine learning (ML), natural language processing, and intelligent document processing.
According to a survey by Intelligent Automation Network, 51%of supply chain and procurement organizations currently use intelligent automation, and 43% plan on implementing it this year to stay competitive in an ever-evolving marketplace by automating business-critical operations, transforming the way they work, increasing productivity, and supporting exponential growth.
Trends For Intelligent Automation
Trend1: Process Discovery & Mining
A prevalent method for reading and analyzing enterprise-wide data to detect patterns or anomalies. This plays a pivotal role in optimizing supply chain operations by gaining a deeper understanding of processes, organizations can make data-driven decisions, reduce costs, and improve customer satisfaction.
Trend 2: Hyper Automation
An advanced approach to automation that combines various technologies, including artificial intelligence (AI), machine learning (ML), robotic process automation (RPA), process orchestration, and advanced analytics, to automate and optimize a wide range of supply chain execution and planning processes.
Trend 3: Conversational AI
With expectations of a five-star experience in every single delivery, having a customer experience automation-first strategy is essential. Conversational AI will become the new reality of next-gen total customer experience automation.
In conclusion, Intelligent Automation represents a suite of next-generation solutions that leverage AI, business process automation, and hyper-automation to drive transformation in supply chain and procurement organizations. As the marketplace continues to evolve, embracing Intelligent Automation enables organizations to automate critical operations, transform their workflows, boost productivity, and stay competitive in an increasingly dynamic business environment.
