Cold-chain custody path
Operating context
Healthcare & Life Sciences / Digital Transformation / Live and operating / 2024-present
Operating problem
The Kingdom's public-health distribution depended on a chain of small operational moments going right: a sample reaching a lab on time, a temperature staying in range across hundreds of kilometers, a shipment arriving at the correct ward, a record reaching the responsible physician. Most digital-health investment went into the visible parts of care; the operational layer that connects health centers across 26 cities ran on a patchwork of manual handoffs, paper logs, and brittle integrations. Temperature excursions were detected late, exception triage was inconsistent, and there was no single dashboard the operating team could trust at the start of a shift.
Intervention
We designed, built, and now operate the Medical Logistics Platform as the cold-chain delivery platform for the public-health system. The platform handles the full delivery lifecycle, request, dispatch, in-transit monitoring with temperature telemetry, exception triage, completion, for temperature-sensitive medical product across the Kingdom. Compliance posture was built in from sprint one: chain-of-custody logging, audit trail, temperature-data retention aligned to the regulator's requirements, and dashboards that the operating team uses every day. Delivery ran out of an embedded team with senior product, solution architecture, and operations leadership. The platform launched in June 2024 and now runs under an operate/run model with the institution's clinical-operations leadership in the steering line.
Measured change
A live cold-chain delivery platform handling more than 850,000 healthcare transactions, running at over 2,000 shipments per day across 26 cities. Temperature excursions are now detected and triaged in real time. The operating team has a single source of truth for performance, exceptions, and chain-of-custody. The platform is available to hospital networks, pharmaceutical and diagnostics partners as a managed solution, and the operating playbook generalizes to other national health-distribution programs.
Transfer / operate model
The platform now runs under an operate/run model with clinical operations in the steering line and a playbook that generalizes to other health-distribution programs.
Accountability line
Clinical operations leadership with Infinite PL operating the platform.
On-time delivery, temperature excursions, exceptions resolved, average delivery time, city coverage, and centers served.
Temperature excursion logic, exception triage, audit trail, and clinical-operations steering.
The operating team gained one trusted source for performance, exceptions, and chain of custody.
Track record
Compliance built in, not bolted on
Chain-of-custody, audit trail, and temperature-data retention were design constraints from sprint one. Healthcare regulators do not get a v2.
Operations dashboards the team actually uses
On-time delivery, temperature excursions, exceptions resolved, average delivery time, city coverage, health centers served. The dashboard reflects how the team actually thinks about the day, not how a vendor wished they did.
A platform that generalizes
The same platform that handles public-health distribution generalizes to hospital networks and pharmaceutical operators. The operating playbook generalizes to other national health-distribution programs.